Buchanan Clark and Wells.

Buchanan Clark and Wells.

Postby kevin » Thu Sep 10, 2009 12:29 pm

I've stolen this from another forum, it's a post by an ex employee of Buchanan Clark and Wells. Just so you know what low life they are.

BCW Group PLC - Buchanan Clark and Wells.

What you should know

I was an employee with BCW Group, and I would like to, anonymously, share my experiences of them, and hopefully help people who currently have their debt with this company.

BCW are a debt collection organisation. Some of their clients include: British Gas, Scottish Power, E.On, powergen, etc. Local councils for council tax collection. Most large mobile phone companies.

I am speaking out as an ex-employee because this company's 'tactics' are appalling.
The only thing they are concerned with is getting as much money as possible out of you - regardless of your circumstances.

First of all, BCW have a 'three call' strategy.
This is as follows.

You will receive a letter from BCW stating that it is a 'formal/final demand for payment'. You will be urged to contact a premium rate telephone line to make payment.

The person you are connected with is trained to ONLY EVER accept payment in full the first time you call. Therefore, when you call and say you cannot afford payment in full, they will tell you to go and try and find the money and will give you 48 hours to do so.

The second call you make, if you say you could not source the money, they will offer you:
50% payment now and 50% payment next month. Or 50% then 25% then 25%.

Only on the third phone call will you be offered a monthly payment plan option, up to 12 months.

BCW make an extra charge (min £2) when paying by credit/debit card over the phone.

Their call centre is very much a competition-based environment, whereby bonuses are given to 'top collectors'.
As you can imagine - 'top collectors' are ruthless.

During my training - I was told to 'take payment at all costs'. Never fob callers off to the client (i.e. british gas) - just make excuses for the charges and take payment.

We were told to "imply" court action, baliffs, credit blacklisting - as means to make the caller pay.

We were always told NEVER to tell the caller that they WILL end up in court, etc - however that 'May/Might/Possible' court action,etc was a good tactic.

If you fail to call BCW and they have your telephone number - they will call you. They can call you every single day if they don't feel that you are trying hard enough to pay or not paying.

Debt is written off if they cannot trace you/ you can prove you are bankrupt./ you can prove the original client is deceased/ you prove you are on a debt prepayment plan with a recognised authority and obtaining payment from you would be uneconomical to pursue.

There are non-premium rate telephone numbers to get through to them - please see their website for numbers.

Please note that at the time I was employed - BCW staff were told to obey all data protection act rules and regulations. Training involved a lot knowing about the regulations in place, and we were tested on them.
Anyone flaunting the rules was automatically fired - on the spot.

This is because complaints are costly to their fortune, and they don't tolerate it - at least, in theory.

If you ask to speak to a line manager - you must be put through or called back as soon as possible.

If you ask for your telephone number to be removed from their system - they MUST do it, so long as they have an address they can write to you at.
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Re: Buchanan Clark and Wells.

Postby Phil: C » Sun Sep 13, 2009 11:21 am

Thanks Kevin - some useful info here which may help anyone dealing with any collection agency, not just this one.
_______________________________________Phil: C
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Re: Buchanan Clark and Wells.

Postby jzd » Fri May 20, 2011 1:06 pm

Thank-you for your detailed info on the company... I was going round in circles until i read your post, you have explained everything i needed to know about the group and their tactics. :)
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Re: Buchanan Clark and Wells.

Postby kevin » Fri May 20, 2011 5:58 pm

That's just an insight into how low their minds are, your best policy is not to have anything to do with them at all, return all mail to sender and ban their calls.

YOU OWE THESE SCUM NOTHING!!
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Re: Buchanan Clark and Wells.

Postby GANGSHIELD » Mon May 23, 2011 6:35 pm

kevin wrote:That's just an insight into how low their minds are, your best policy is not to have anything to do with them at all, return all mail to sender and ban their calls.

YOU OWE THESE SCUM NOTHING!!



Agree there.
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Re: Buchanan Clark and Wells.

Postby treeman » Mon May 23, 2011 7:44 pm

YOU OWE THESE SCUM NOTHING!!
YOU OWE THESE SCUM NOTHING!!
YOU OWE THESE SCUM NOTHING!!
YOU OWE THESE SCUM NOTHING!!
YOU OWE THESE SCUM NOTHING!!
YOU OWE THESE SCUM NOTHING!!

When will you begin to believe.You are the master, without you, they are inoperable.
quem di diligunt, adolescens moritur :peace:
I'll make no subscription to their paradise.

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Re: Buchanan Clark and Wells.

Postby andypar » Mon Nov 21, 2011 4:21 pm

Today i had a call from these people, i had to phone them back on a 0844 number only to find out once again it was about the people who used to have my telephone number more than 6 years ago, i am still getting phone calls for these people after 6 years.
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Re: Buchanan Clark and Wells.

Postby andypar » Thu Dec 01, 2011 11:48 am

these toerags phoned again today and i answered straight away and i got the same voice recording saying i had to contact 08445714210 quoting the same reference number that they said they would remove as this is not the address that the debt is with because this phone number used to be at another house over 6 years ago liars, why should i phone them back again. Can i report them for harrasement and if so who to, thanks
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Re: Buchanan Clark and Wells.

Postby MikeThomas » Thu Dec 01, 2011 12:03 pm

Check out the Telephone Harassment Act Andy! Google it or you can find several references on this site :yes:
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Re: Buchanan Clark and Wells.

Postby knightron » Thu Dec 01, 2011 1:07 pm

If any alleged Debt is over 6 years Old with out any payment on it or acceptance of any debt, it becomes unenforceable and "once you tell them" that it is "Statue barred" they must under their own rules(OFT) cease and desist all collection activity on the numbered account associated with it and not pursue you any more..If they do you can sue them for harassment.. :wink:
ʎɐqǝ uo pɹɐoqʎǝʞ ɐ ʎnq ı ǝɯıʇ ʇsɐן ǝɥʇ sı sıɥʇ
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